Managed Services

Services
Managed Services

The simple, effective way to optimally manage your infrastructure investments

We are committed to your long-term success. We continue to monitor, develop, and grow proactive support capabilities that address your business needs and simplify your infrastructure management while providing maximum values.

We have three pillars of our proactive support – Our People, Our Processes and Our Technologies Expertise

Comprehensive Managed Services

Let InfoFabrica mitigate support and integration issues that help you achieve the higher availability for your enterprise data and AWS environment. InfoFabrica’s innovative support means that you’ll have fewer and less severe support cases. Any problems arise, our technical staffs will assure resolvement.

InfoFabrica’s value-added services and experience utilizing best practices to manage scalable, secure cloud services helps bring about a successful customer experience.

The Three Pillars Of Our Proactive Support

Our People

InfoFabrica employs the world’s foremost experts in Cloud technologies. These proven expertise, coupled with our years of experience, allow us to address even the most challenging cloud problems.

Our Process

InfoFabrica Technical Support Centres (TSCs) are passionate about solving enterprise business challenges in ways that enhance your investment in Cloud technologies. All TSCs use consistent, proven procedures to deliver accurate and timely solutions across organizations with measurable results.

Our Technology Expertise

InfoFabrica is committed to providing customers with leading-edge support technology that relieves staff oundant, remedial tasks that can be automated, while preserving customer control.

Silver

  • Incident Management (24x7 remote L1 Support)
  • IAM (Identity & Access management)
  • Patch Management
  • Yearly Business Review
  • 4 hours Response Time
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Gold

  • Incident Management (24x7 remote L1 Support)
  • Problem Management (24x7 remote L2 Support)
  • IAM (Identity & Access management)
  • Infrastructure Monitoring
  • Real-time Notifications & Alarms
  • Patch Management
  • Backup Management
  • Application & Database Monitoring (Availability)
  • Website Monitoring (Availability)
  • Change & Release Management
  • Security Support (Firewall, VPNs, etc.)
  • Monthly/Quarterly/Yearly Support Review
  • 2 Hours Response Time

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Platinum

  • Incident Management (24x7 remote L1 Support)
  • Problem Management (24x7 remote L2 Support)
  • IAM (Identity & Access management)
  • Infrastructure Monitoring
  • Real-time Notifications & Alarms
  • Escalation Management
  • Technical Account Managers (TAMs)
  • Patch Management
  • Backup Management
  • Application & Database Monitoring (Availability)
  • Website Monitoring (Availability)
  • Change & Release Management
  • Security Support (Firewall, VPNs, etc.)
  • DDoS Management & Support
  • WAF Management & Support
  • Anti-virus Management & Support
  • Security Audit Report
  • Monthly/Quarterly/Yearly Support Review
  • 1 Hour Response Time

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