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Field Support Engineer

Description

Secure your tomorrow with Infofabrica: A great place to learn and grow your career! At Infofabrica, every associate makes a difference. Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams. You are part of a team that drives change and delivers results daily. Our success is a direct result of our people.

 

Responsibilities:

·      Provide onsite/remote level 2 technical support services to customers

·      Perform troubleshooting on software and hardware issues

·      Perform hardware break-fix or component replacement and configurations on site

·      Perform required system integrity checks and verification

·      Provides follow-up on issues or escalation

·      Ensures customer satisfaction throughout the service delivery transaction

 

Requirements:

·      Good analytical and client communication skills

·      Effectively follow action plans and service delivery requirements

·      Good documentation skills

·      Intermediate knowledge in software and hardware peripherals

·      Knowledge to set-up and troubleshoot Windows Servers

·      Knowledge to set-up and troubleshoot VMware cluster, vSAN etc

·      Ability to recognize different hardware platform models and major components

 

Education & Experience:

·       IT training equivalent to at least 2 years of technical institutes, polytechnic and/or technical school with applicable field service and/or other related technical experience.

·       Preferably MCSE certified and/or VMware certified

·       Fresh graduates from ITE/Polytechnics are welcome to apply. 

 

For Interested candidates, who wish to apply for the above position, you may send in your resume to hr@infofabrica.com, Ms Khatty Yang

 

Job Details

1 Magazine Road, Central Mall #06-12 Singapore 059567
Field Support Engineer
Engineering Team

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